Ticket refunds

Dear viewers!

To return or exchange a ticket, you can contact our sales point at the following address: Dordoi Plaza-2 Shopping Center, 1st floor, next to the Paul restaurant.

You must have it with you:

• passport;
• printed tickets;
• printed screenshot of the receipt.

The exchange (replacement) of a ticket or several tickets (hereinafter referred to as a “ticket”) is carried out through the return procedure at points of sale.

Please note that when returning a ticket using the Company's service, a commission is charged based on its face value.

Commission size:

• if an exchange or refund request is received no less than 5 (five) business days before the event, the fee will be 10% of the ticket's face value.
• if the request is received no earlier than 5 (five) business days and no later than 3 (three) business days before the event, the fee will be 20% of the ticket's face value.

Important: Ticket exchanges or refunds cannot be made less than 3 (three) business days before the start of the event.

Refunds are made in cash from 11:00 to 20:00 upon prior call or notification via WhatsApp at: +996 501 500 500.

If the event organizer is responsible for the return or exchange of a ticket, please contact the organizer directly.

The organizer reserves the right to refuse a refund if the ticket has physical damage (including, but not limited to: tears, marks, bends, corrections, extraneous inscriptions, missing "control" stub, etc.).