Ticket refunds

Dear viewers!

1. General conditions

To return or exchange a ticket, the Buyer may contact the point of sale at the following address: Dordoi Plaza-2 Shopping Center, 1st floor, next to the Paul restaurant.

When applying, the following must be presented:

  • passport;
  • printed tickets;
  • printed screenshot of the payment receipt.

The exchange (replacement) of one or several tickets (hereinafter — the “ticket”) is carried out through the refund procedure at points of sale.

2. Service fee

When an order is placed, the Service charges the Buyer a service (commission) fee, which constitutes payment for the services of arranging, processing and providing technical support for the ticket purchase (including, but not limited to: processing the online payment, generating and issuing the electronic ticket, and maintaining the operation of the booking platform).

The said service is deemed to have been actually rendered by the Service in full at the moment the order is confirmed, and therefore the service (commission) fee is non-refundable — regardless of the reason for and the timing of the Buyer's request for a refund or exchange of the ticket, and regardless of whether the event took place.

3. Withholding of actually incurred expenses

In the event of a refund or exchange of a ticket at the Buyer's initiative, the Service withholds the amount of the actually incurred expenses (hereinafter — the “AIE”) borne by the Service and the Organizer as of the moment the application is received. The amount of the AIE depends on the timing of the Buyer's request relative to the date of the event and is calculated by the Service individually for each request on the basis of the following approximate figures:

  • if the request is made no less than 5 (five) business days before the day of the event, the AIE consists of the basic expenses for the technical processing of the transaction and approximately do not exceed 10% of the face value of the ticket;
  • if the request is made less than 5 (five) but no later than 3 (three) business days before the date of the event, the AIE may increase due to the Organizer's expenses for preparing the seat and approximately amount to up to 20% of the face value of the ticket;
  • if the request is made less than 3 (three) business days before the start of the event, the amount of the AIE may reach 100% of the face value of the ticket due to the impossibility of reselling the seat and the related losses of the Organizer, and therefore a refund or exchange of the ticket within this period is not carried out.

The final amount of the AIE for a specific request is communicated to the Buyer by the Service when the application is reviewed.

4. Procedure and time frame for refunding funds

The refund of funds, less the AIE, is processed within 14 (fourteen) business days from the moment the application is received.

The funds are credited to the same bank card used to pay for the order, in accordance with the regulations of the issuing bank.

Refunds are processed from 11:00 to 20:00 by prior arrangement — by call or message on WhatsApp to the number: +996501500500.

5. Special conditions

If the refund or exchange of a ticket is carried out by the event Organizer, the Buyer must contact the Organizer directly.

Payment with other cards (5% commission fee)